Last Updated: April 15, 2025

At MYSK London, we take pride in the craftsmanship and quality of our fragrances and luxury home collections. Your satisfaction is deeply important to us, and we are here to ensure your experience reflects the elegance and care our brand stands for.

Returns & Exchanges

Due to the nature of our products, we can only accept returns or exchanges under the following conditions:

• Items must be unopened, unused, and in their original packaging.

• Return requests must be submitted within 7 days of delivery.

• Only products purchased directly from https://www.mysklondon.com are eligible for return.xc

If your item qualifies, please email us at support@mysklondon.com with your order number and reason for return. Once approved, we will provide you with return instructions.

Note: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

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Damaged or Faulty Items

We quality check every order with care, but if your product arrives damaged or defective, please contact us within 48 hours of receiving it.

Please include:

• A clear photo of the item and packaging

• Your order number

• A brief description of the issue

We’ll gladly offer a replacement or full refund, depending on availability.

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Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

• Opened perfumes, oils, or candles

• Custom or limited-edition items

• Gift cards

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Refund Processing Time

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–7 business days, back to your original method of payment.

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Need Help?

If you have any questions about our Refund Policy or need personalized assistance, please reach out to us at:

📧 support@mysklondon.com
📍 MYSK London Customer Care
Luxury in every detail.