Frequently Asked Questions

Find answers to common questions about our premium fragrances

Our premium fragrances are crafted with high-quality ingredients to ensure exceptional longevity. Eau de Parfum concentrations typically last 6-8 hours, while our Parfum formulations can last up to 12 hours or more. Longevity may vary based on skin type, application method, and environmental factors.
We use only the finest natural and synthetic ingredients sourced from renowned perfume houses worldwide. Our formulations are cruelty-free and contain no parabens or phthalates. Each fragrance includes a carefully balanced blend of top, heart, and base notes to create a sophisticated and lasting scent experience.
While our fragrances are formulated with care, we recommend performing a patch test if you have sensitive skin. Apply a small amount to your inner wrist and wait 24 hours to ensure no adverse reaction occurs. If you have specific concerns, please consult the full ingredient list or contact our customer care team.
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available for 1-2 day delivery. International orders may take 7-14 business days depending on your location. All orders are carefully packaged to ensure your fragrance arrives in perfect condition.
Yes, absolutely. Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's journey in real-time. If you have any questions about your shipment, our customer service team is here to assist you.
We offer complimentary standard shipping on all orders over $75 within the United States. For orders under this amount, a flat shipping fee applies. International shipping rates vary by destination and are calculated at checkout.
We want you to love your fragrance. If you're not completely satisfied, you may return unopened items within 30 days of purchase for a full refund. Due to the nature of fragrance products, we cannot accept returns of opened bottles unless the product is defective. Please contact our customer service team to initiate a return.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and detailed instructions. Once we receive and inspect your return, we will process your refund within 5-7 business days.
Yes, we offer exchanges for unopened fragrances within 30 days of purchase. Simply contact our customer service team to arrange an exchange. We'll be happy to help you find the perfect scent. Please note that shipping costs for exchanges may apply.